Cloud9 Consultancy Services

Cloud9 Consultancy Services specialises in helping our customers achieve greater efficiencies in both their contact centres and back office operations. Our consultants have specialist knowledge and experience in Workforce Optimisation (WFO) relating to the design, delivery and operation of the underlying technologies. When implemented and operated correctly our Workforce Optimisation solutions can deliver tangible value along with improved customer experience and customer loyalty allowing your organisation to make a more qualitative assessment of your contact centre capability.

To that end Cloud9 Consultancy Services offers design, delivery and support services across all aspects of the WFO suite, for example: CyberGate for Microsoft Teams, ATTEST Call Recording for Microsoft Teams, Core Network Call Recording for both Mobile and Fixed communications, optimising your speech analytics solutions and outcomes, Agent Performance Assessment and Improvement, Learning and education programs, and Customer Feedback.