Breakthrough Hosted Speech and Multichannel Analytics

Cloud9 hosted speech analytics provides a cost-effective way to gain insights into customer interactions across all communications channels. Whether your customers are contacting you via telephone, email, SMS, webchat, or social media, our cloud speech analytics solution provides valuable interaction information. Companies with unified analytics programs are able to quickly identify:

• any operational problems
• top performing agents
• customer service issues
• sales and marketing opportunities that can lead to additional revenues.

Emerging Imperatives

“It is becoming clearer that in order to achieve high performance …. analytics will become central to the strategies of many business going forward, and important to all.”