Legacy Call Recording Retention Program

Migrate, analyse and act upon the information contained in legacy call recording data

Cloud9 realises that sometimes you may inherit legacy call recording data – perhaps from retired or acquired systems. This may contain critical and valuable, sometimes legally relevant, information that may affect your business. So, how do you ensure that you have access to this? By using Cloud9’s Professional Services to migrate your legacy call recordings into an unlimited online, always available archive, with 256-bit AES call encryption for guaranteed security. Calls and associated metadata are replicated to three separate data centres co-located on separate flood plains and different electrical grids.

Benefits of migrating your legacy call recording archive:

• Greatly reduce the cost of storing and retrieving your legacy call recordings. All calls are stored in our co-located data centres and are available for immediate replay from anywhere. Removing the cost of staff interaction from call retrieval adds to your bottom line.

• Improved speed of retrieval. Legacy call recordings will be stored in a consistent format to make finding calls straightforward. There is no longer a need to settle disputes because it was either too complicated or too costly to retrieve calls.

• Analyse your legacy call recordings. Discover the true value of your legacy call archive by using our hosted speech analytics engine. Improve contact centre and enterprise performance through conversational text and speech analysis. It immediately reveals insights from automated analysis of communications between you and your customers.

For more information on managing your legacy call recording archive please contact us.