About Cloud9

Cloud9 Business Analytics is a leading provider of cloud-based Workforce Optimisation (WFO) solutions including:

• Call Recording for both Microsoft Teams and core network for Mobile and Fixed Line
• Quality Monitoring
• CyberGate for Microsoft Teams
• Speech Analytics
• Teams deployment
• Workforce Optimisation
• Cloud Services

all of which deliver significant business benefit. Our approach is focused on working with organisations to understand the challenges and opportunities they have within their operation and align these to the most appropriate WFO service. We then help build an operating model that optimises business benefit and ensures that a maximum return on investment is delivered.

As a pioneer in cloud solutions our WFO services have been designed to deliver this capability to all sizes of business, from small contact centres that previously could not find an affordable WFO solution, through to very large contact centres, using a scalable service-based approach. Cloud9 Business Analytics provides innovative, cost-effective and compliant Call Recording, CyberGate for Teams, and Workforce Optimisation solutions, and offers an advanced hosted speech and omni-channel analytics solution. Delivered in the cloud, we help organisations with contact centre and back-office environments achieve operational efficiencies via our Acquire-Analyse-Optimise™ approach.